Technical Review

Gain Competitive Advantage

The Service Business offers a unique and comprehensive review of your businesses current technical solution. The technical review will untangle any legacy issues; it will save costs by rationalising redundant processes, and improve the performance of your systems, releasing your best asset, your people, to do what they do best. 

All of this points to your business gaining a sustainable competitive advantage.

Following an initial investigation, we will make recommendations in the following areas.

Interfaces

• Data analysis
  • Are your interfaces providing the data you expect?
  • Are you using your data to its best effect?
  • Do you have confidence in your data? Do you know it's limitations?
• Interface failure points
  • Do you know how to recover from interface failures minimising loss of data?
• Interface automation
  • How much time do you spend performing manual tasks that could be automated?
• Interface optimisation
  • Is there redundant code or processing in your solutions?

Batch processing

• Batch processing schedules & synchronisation
  • Are your systems aligned? Are they giving you the real picture?
• Batch processing dependencies
  • Are all the data dependencies known in your systems?
• Error checking and reporting
  • Do you monitor failures and warnings? Do you review their criteria?

Solution Configuration

• Backup and restore processes
  • How critical is your solution to you business? Is this catered for in your DR plans?
  • Have you tested your restore process?
• Platform technology potential
  • Are you using the full potential of the platform your solution is on?
• Performance monitoring
  • Are you monitoring the performance of your solution to identify issues before they become critical?
• Performance tuning
  • Are you actively tuning components of your solution to provide optimum performance?

These are just some of the areas that The Service Business Technical Review investigate and make recommendations on.  The program can be tailored for specific issues pertaining to individual clients wherever appropriate.

The Technical Review Process

Initial scoping

The Service Business would initially spend 2 days scoping. This will include understanding the business strategy, outlining the systems strategy and identifying staff access requirements for research.

On site investigation

Typically 3 days on site analysing the technical implementation and general fact finding.

Presentation and reports

Following investigation, a comprehensive report will be produced and presented to the customer.  This report will cover items such as

• Quick wins
• Performance improvements
• Future improvements in line with the client's business and IS strategy.

We have uncovered many inventory improvements hidden within the technical architecture behind the planning process, simply by addressing one or more of the questions defined above.

To find out how beneficial a Technical Review can be to your business, or to include a review as part of your inventory reduction program, then please contact us.