Hi-Tech
The Service Business has worked closely with Hi-Tech industry clients on a number of projects from Reverse Logistics through to Service Design. Below are related case studies.
Case Studies:
| Project Type | Client | Summary | View PDF |
| Service Design | Solectron - HP | The design of an incountry service network supported by third party vendors covering import / export, warehousing, logistics & whole unit repair |
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| Reverse Logistics | Innovate (US Robotics) |
The provision of a UK reverse logistics capability and consolidation centre, via a managed services capability, utilising a network of specialist suppliers and integrated through an on-demand service management application. |
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| Reverse Logistics | Solectron | To provide the inhouse logistics team with expertise & support in designing reverse logistics network supporting a green field service centre in Eastern Europe, including an assessment of required capabilities, selection of key logistics providers, cost & price benchmarking, & recruitment of local logistics management team |
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| Reverse Logistics | Solectron | To provide expertise & support in order to transform the reverse logistics capabilities in Europe, Middle East & Africa region, through use of new partners, development of new services & implementation of capabilities to position them as market leader. |
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| Reverse Logistics | Intel | A Discovery project examining critical aspects of the Clients service supply chain, focussing on reverse logistics partners, pricing and control processes; and repair vendor strategy |
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| Inventory Analysis | Intel | A Discovery project providing a detailed investigation and report, with recommendations, into the utilisation of the Clients existing service inventory optimisation application, including understanding of inventory strategy, application parameter settings review, functionaility assessment, and user training. |
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| Benchmarking | Intel | A Customer sponsored detailed study and report in to warranty service offerings for Computer hardware, involving original equipment manufacturers and warranty support throughout Europe, Middle East and Africa |
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